Related links: Jedox Cloud Sizing Guide
Jedox Production Cloud is IaaS independent. It uses an abstraction layer that enables it to run atop any cloud infrastructure provider. Jedox Cloud mostly uses Microsoft Azure.
Jedox Production Cloud comes in a variety of predefined packages.
We have carefully picked the best combination of hardware to suit most of our business users' needs. We are happy to assist you in choosing the right one for you. Custom setups are also available upon request.
Jedox Production Cloud runs on Microsoft Azure and is a service made of other diverse services running inside compute, storage, and network sub-components. All computing resources run atop a Linux operating system. Where relevant (e.g. file paths), you may need to follow UNIX conventions; otherwise the question of underlying OS is irrelevant for the user.
All infrastructure providers have multiples of 10 Gbit/s available at their data centers. This bandwidth is shared with other customers (including Jedox). Each instance also has a physical limitation of a maximum 1 Gbit/s (depending on type). More important than bandwidth itself is the network latency. As a rule of thumb, you should always pick a data center with the least latency to where you will be consuming the service.
Yes, yes, and yes. Your data can reside either in the cloud, on premises, or in both locations.
By default, storing data in cold storage will not be done by Jedox. However, each new setup based on the latest generation of the Jedox Cloud platform includes an additional 500GB of secure, geo redundant storage (warm) space. Once a day, at auser-specified time, a snapshot of the data will be stored on that storage automatically. You can then use Cloud Console to manually download this data, or use SFTP access to automatically download it. Furthermore, this storage can be used to create additional snapshots manually. With premium backup, you can have the last 30 days of snapshots at the extent of 3TB of data.
Security and Connectivity
Yes, all data volumes are encrypted using state-of-the-art AES-256 encryption. Each customer has their own key. Keys are safely managed through usage of "vault" infrastructure and hardware security modules (HSM).
Yes. The Jedox Cloud team can work with an organization’s IT team to set up special access. Please contact your sales representative if you need more information.
Jedox Production Cloud already comes with pre-configured strong certificates. We do not accept SSL certificates from clients. Every Cloud instance is delivered with a DNS, such as hostname.cloud.jedox.com, where you can choose your hostname.
Yes, provided there is connectivity to AD DC, AD SSO will work the same way as on-premise. We can help you set it up (subject to consulting fee).
Jedox Cloud supports SFTP connections. Custom setup, including the setting up of SFTP access from specific IPs and for specific users, is available upon request. For more information, see SFTP Connections to Jedox Cloud
- at least 8 characters
- at least one digit
- at least one of the symbols !@#$%^&*
- at least one uppercase or lowercase letter [A-Z] [a-z]
- cannot contain a period or space
The password pattern as a regular expression is
Jedox Cloud can connect to customer data at any location, provided that access is granted to its powerful Integrator (ETL) component, i.e. direct access to a cloud service (such as salesforce.com), or that an on-premise system (e.g. SAP ERP system) exists. Usually this is achieved by establishing secure VPN tunnel between Jedox Cloud and an on-premise system.
You can also manually upload data stored in files, such as Excel or CSV files, into Jedox Cloud. Accessing data on an external system may require additional adjustments. Please contact your sales representative if you need more information.
Users will access Jedox Cloud over the public internet via an advanced encrypted TLS 1.2-based HTTPS connection. Alternatively, you can use Jedox Excel Add-in to connect from your Windows PC, or Jedox Mobile App to connect from your mobile iOS/Android device.
The base connection to Jedox Cloud supports single-factor authentication. Please contact your sales representative if you need more information.
Yes, you can use Jedox Mobile App for iOS/Android to connect securely via advanced TLS 1.2/HTTPS connection to your Jedox Cloud environment.
No, the ports Jedox uses by default for services on cloud environments (OLAP, Tomcat, Apache, and Core) cannot be changed. For more details regarding Jedox default ports, please refer to Default Web Services Configuration.
Setting up the initial basic environment after all the needed information is collected should not take longer than 1 hour. Depending on the setup type, additional time may need to be calculated.
To setup the initial environment, some information is requested when signing up for the service. This information may include contact details of the person(s) in charge of the service on the customer side; organization; region in which service should be available; type/size of the Jedox Cloud service; maintenance window; and so on.
To begin, it is important to be familiar with the components in a Jedox application: databases, reports, and Integrator projects. Each of these elements can be easily transferred from one Jedox system to another, regardless of whether it is on-prem or in the Jedox Production Cloud. Databases can be transported via Database Scripts. Reports can be transported via Bundle Files. Integrator projects can be exported and imported via Web interface. The same approach can be used to migrate data "from dev to test to prod".
In addition to this, SFTP access allows you to access other user data residing on the filesystem (e.g. SVS scripts, images, etc.) and to copy it back and forth. We can support you in every step in this process. Please see our onboarding service for more details.
Yes, you can have as many running environments as you like within a single, secure Jedox Cloud service.
Every environment within a single Jedox Cloud service has its own unique URL derived from the organization name and specific environment name, e.g. test-bikersbest.cloud.jedox.com. Custom mappings are also supported upon request. Please contact your sales representative if you need more information.
Yes, each customer receives their own access to the Jedox Cloud Console. See Jedox Cloud Console for more details.
Our team of seasoned support engineers is committed to the success of our customers by providing world-class support 24/7/365 when things just don’t go as planned. We will be able to assist you with support queries related to infrastructure, platform and model. Please contact your sales representative if you need more information.
Your subscription to Jedox Production Cloud has platform license included in the offering, i.e. you will find it in place when you start using the offering and you don’t have to worry about it for the time of your subscription.
Your subscription to Jedox Production Cloud includes full admin access to Jedox platform. You will be in charge of identity and access management, i.e. you will be able to fully manage users, groups and roles on your own. See Jedox Security Overview for more details.
Jedox Production Cloud utilizes shared responsibility model. Aside from infrastructure we also take care of the underlying platform. Optionally we can take care of your application and identity and access management. Please contact your sales representative if you need more information.
- Setting up VPN to 3rd party systems
- Configuring data sources(ERP, CRM,…)
- Migrating data from on-premises installation to Cloud
- Setting up SSO
- Create users for the customer.
Jedox upgrade practices
By default, when you subscribe for Jedox Production Cloud, you get to run the current Jedox platform version available at the time of your order including latest security patches. Jedox will keep infrastructure up to date for you. When updates are available, provided there is no impact on the running system they will be applied transparently for user. Where interventions are needed which have impact on the running systems our team will reach out to you to schedule maintenance slot which fits best needs of your business.
Theoretically, any supported Jedox platform version can be run in the Jedox Production Cloud. Please contact your sales representative if you need more information.
As soon as updates are made available, our team will start rolling them out globally to all of our customers. All environments will be updated automatically to the latest supported version during maintenance time, with a 2-week notice visible in the login screen of your environment. This will be done at least 2 times per year.
Provided you haven't received the message of auto-update at login yet, or you have not been contacted regarding it and you wish to update, you can create a support ticket and ask for this. Our Support team will reach out to schedule it. You define the time, and we do the update for you!
Cloud Maintenance(Release + System Maintenance) will be done on your Cloud Machines on a daily basis at a time chosen by you before on-boarding – 1 hour Cloud Maintenance Window. In most cases, Cloud Maintenance will have limited or no negative impact on the availability and functionality of the Services. If Jedox expects planned Cloud Maintenance to negatively affect the availability or functionality of the Services, Jedox will use commercially reasonable efforts to provide at least seven days advance notice of the Cloud Maintenance. In addition, Jedox may perform emergency unscheduled Cloud Maintenance at any time. If Jedox expects such Emergency Cloud Maintenance to negatively affect the availability or functionality of the Services, Jedox will use commercially reasonable efforts to provide advance notice of such Cloud Maintenance. Cloud Maintenance notices mentioned above will be provided via the Cloud Console and/or Support Portal.
System Maintenance (done daily in the Cloud Maintenance Window) - system is updated with the last infrastructure + system patches based on the assessment done by Cloud Operations team.
Release Maintenance - after a Jedox Release you may be contacted by a Jedox Cloud Engineer to schedule an update to the latest version of the software. This will be done in a scheduled time based on your feedback and with prior assessment to the application through a Change Advisory Board(Jedox internal).
Updated April 30, 2021