Frequently Asked Questions

Jedox is an IaaS independent, cloud native, Kubernetes-based product that runs atop any cloud infrastructure provider. Jedox is a Gold Certified DevOps and Cloud Platform Partner and currently runs mostly on Microsoft Azure.

Jedox comes in a variety of predefined packages.

We have carefully picked the best combination of hardware to suit most of our business users' needs. We are happy to assist you in choosing the right one for you. Custom setups are also available upon request.

No. Jedox is cloud-native, Kubernetes-orchestrated, and is based on microservices architecture, where every service runs on Microsoft Azure and is a service made of other diverse services running inside compute, storage, and network sub-components.

All infrastructure providers have multiples of 10 Gbit/s available at their data centers. This bandwidth is shared with other customers (including Jedox). Each instance also has a physical limitation of a maximum 1 Gbit/s (depending on type). More important than bandwidth itself is the network latency. As a rule of thumb, you should always pick a data center with the least latency to where you will be consuming the service.

We continuously improve our service and extend into new regions provided by our cloud infrastructure providers. Currently, Jedox is available in the following regions. Please contact your sales representative for more information.

Jedox can connect to customer data at any location, provided that access is granted to its powerful Integrator (ETL) component. Direct access to a cloud service (such as salesforce.com), or an existing on-premises system (e.g. SAP ERP system) can be used, among other options. Usually this connection is achieved by establishing a secure VPN tunnel between Jedox and an on-premise system.

You can also manually upload data stored in files, such as Excel or CSV files, into Jedox . Accessing data on an external system may require additional adjustments. Please contact your sales representative if you need more information.

By default, storing data in cold storage will not be done by Jedox. However, each new setup based on the latest generation of the Jedox platform includes an additional 500GB of secure, geo-redundant storage (warm) space. Once a day, at a user-specified time, a snapshot of the data will be stored on that storage automatically. You can then use Cloud Console to manually download this data, or use SFTP access to automatically download it. Furthermore, this storage can be used to create additional snapshots manually. With premium backup, you can have the last 30 days of snapshots at the extent of 3TB of data.

Yes, all data volumes are encrypted using the FIPS 140-2 Standard. A unique XTS-AES-256 data encryption key is generated for each customer. All keys are managed by the NetApp Files service. An encryption key hierarchy is used to encrypt and protect all volume keys. These encryption keys are never displayed or reported in an unencrypted format. Encryption keys are deleted immediately when a volume is deleted.

Yes. The Jedox team can work with an organization’s IT team to set up special access. Please contact your sales representative for more information.

Jedox already comes with pre-configured strong certificates. We do not accept SSL certificates from clients. Every Jedox instance is delivered with a DNS, such as hostname.cloud.jedox.com, where you can choose your hostname.

Yes, Multifactor Authentication (MFA) / 2-Factor Authentication (2FA) are possible with Jedox, provided you enable SAML for your Jedoxenvironment. Once enabled, you can set up Identity Provided (IdP) on your end and manage MFA/2FA yourself.

Jedox supports SFTP connections. Custom setup, including the setting up of SFTP access from specific IPs and for specific users, is available upon request. For more information, see SFTP Connections to Jedox.

For Jedox users, passwords by default must have the following elements:

• at least 10 characters
• at least one digit
• at least one of the symbols !@#$%^&*
• at least one uppercase or lowercase letter [A-Z] [a-z]
• cannot contain a period or space

The password pattern as a regular expression is:

(?=^.{10,}$)(?=.*\d)(?=.*[!@#$%^&*]+)(?![.\n])(?=.*[A-Z])(?=.*[a-z]).*$

Users access Jedox over the public internet via an advanced encrypted TLS 1.2-based HTTPS connection. Access is made via web browser or Jedox Add-in for Excel. You can also use Jedox Mobile App to connect from your mobile iOS/Android device.

Yes, you can use Jedox Mobile App for iOS/Android to connect securely via advanced TLS 1.2/HTTPS connection to your Jedox environment.

No, the ports Jedox uses by default cannot be changed.

No, these files cannot be directly accessed by customers. However, customers can request specific configurations by contacting the Jedox Support engineers. For more details regarding the currently available settings, refer to Custom Configurations for the In-Memory DB (OLAP).

Setting up the initial basic environment after all the needed information is collected should not take longer than one hour. Depending on the setup type, additional time may need to be calculated.

To setup the initial environment, some information is requested when signing up for the service. This information may include contact details of the person(s) in charge of the service on the customer side; organization; region in which service should be available; type/size of the Jedox service; maintenance window; and so on.

We can support you in every step in this process. Please see our implementation services for more details.

Yes, you can have as many running environments as you like within a single, secure Jedox service.

Every environment within a single Jedox service has its own unique URL derived from the organization name and specific environment name, e.g. test-bikersbest.cloud.jedox.com. Custom mappings are also supported upon request. Please contact your sales representative if you need more information.

Yes, each customer receives their own access to the Jedox Cloud Console.

Our team of seasoned support engineers is committed to the success of our customers by providing world-class support 24/7/365 when things just don’t go as planned. We will be able to assist you with support queries related to infrastructure, platform, and model. Please contact your sales representative if you need more information.

Jedox utilizes a shared responsibility model. Aside from infrastructure, we also take care of the underlying platform. Optionally, we can take care of your application and identity and access management. Please contact your sales representative if you need more information.

By default, when you subscribe to Jedox, you can run the current Jedox platform version available at the time of your order, including the latest security patches. Jedox will keep the infrastructure up to date for you. When updates are available, provided there is no impact on the running system, they will be applied transparently. When necessary interventions may impact running systems, our team will reach out to you to schedule maintenance slot that best fits the needs of your business.

As soon as updates are made available, our team will start rolling them out globally to all of our customers. All environments will be updated automatically to the latest supported version during maintenance time, with a 2-week notice visible in the login screen of your environment. This will be done at least 2 times per year.

Provided you haven't received the message of auto-update at login yet, or you have not been contacted regarding it and you wish to update, you can create a support ticket and ask for this. Our Support team will reach out to schedule it. You define the time, and we do the update for you!

Maintenance (release + system maintenance) on your Jedox environment takes about an hour a day, depending on the data volume. You can choose the time for maintenance in the Cloud Console. In most cases, maintenance will have little or no negative impact on the availability and functionality of the services.

In addition to the daily maintenance, Jedox reserves 4 hours for monthly maintenance, which occurs on the last Saturday of each month from 10AM to 2PM UTC. During this time, the SRE team will update the infrastructure and apply security patches, which can lead to service unavailability.

Jedox may perform emergency unscheduled maintenance at any time. If Jedox expects such emergency maintenance to negatively affect the availability or functionality of the services, Jedox will use commercially reasonable efforts to provide advance notice. Maintenance notices are delivered via the Cloud Console and/or Customer Portal.

See Jedox Status for current information.

System maintenance is performed daily in the Jedox Maintenance Window. The system is regularly updated with the latest infrastructure and system patches based on assessment by the Jedox team.

Release maintenance takes place at a scheduled time based on your feedback. After a Jedox release, you may be contacted by a Jedox Support engineer to schedule an update to the latest version of the software.