Maintenance
Daily maintenance of your Jedox environment is performed at a time chosen by you before onboarding. During this 1-hour maintenance window, the system is updated with the latest infrastructure, patches are applied based on assessment by the Jedox engineering team, and backups are taken.
When a new Jedox release is available, you may be contacted by our engineers to schedule a time to update the software to the latest version.
Note that during the maintenance window all services are shut down, including Integrator tasks.
You can change the time of your maintenance window on the Cloud Console, under the "Snapshot" section:
Impact and notifications
In most cases, routine maintenance has limited or no negative impact on the availability and functionality of the services. If any disruptions are anticipated by the maintenance activities, Jedox makes reasonable efforts to provide at least seven days advance notice.
In addition, Jedox may perform emergency unscheduled maintenance at any time. If such emergency maintenance is expected to negatively affect services, Jedox will take reasonable efforts to provide advance notice.
Maintenance notifications are relayed via the Cloud Console and/or Jedox Customer Portal, as well as via the Jedox Status page.
Backups
By default, storing data in cold storage is not done by Jedox. However, each new setup based on the latest generation of the Jedox platform includes an additional 500GB of secure, geo-redundant storage (warm) space.
Once a day, at the maintenance window specified by you, a backup snapshot of the data is saved on that storage automatically. Backups include databases, reports, SVS scripts, ETL data, widgets, etc. By default, snapshots from the last 5 days are provided. With premium backup, you can have the last 30 days of snapshots at the extent of 3TB of data.
It is possible to manually download these backups on Cloud Console, by clicking on the download buttons 
under the Backups section:
Another option is resorting to a SFTP connection to access and download the backups.
The backups can be restored either by the Support engineers or manually via SFTP. To restore them manually, you must stop all services from the Cloud Console, and then upload the folders to the corresponding directories in SFTP. Note that the System Database (data/Data/System) cannot be restored manually. If required, contact Jedox Support.
Updated March 27, 2024