Platform Support Guide for Jedox Software

Jedox on-premises software consists of the following components:

  • Excel Add-in
  • In-Memory DB
  • Jedox Web
  • Integrator
  • 3rd Party Access

This guide defines the level of support that Jedox currently offers for running these components on various platforms. It is updated with each Jedox software release.

Support Terms

Supported: Jedox has tested the current version with the platform, operating system, or browser.

Viable: Jedox has not tested the current version with the platform, operating system, or browser. However, we believe that the platform is viable for the operation of our application. There are installations on this platform and they work correctly. Fixes may be provided if an update to a higher/newer version is not possible.

Unsupported: The current version does not support the platform, operating system, or browser at all. The system will not run.

N/A: Not available/not applicable.

Supported Platforms

Operating systems

 

Excel Add-in 1) 2)

In-Memory DB 3)

Jedox Web 2)

Integrator2) 6)

3rd Party Access

Windows Server 2019

supported 

supported

supported

supported

supported

Windows Server 2016

viable

viable

viable

viable

viable

Windows 11 (with Office 365) viable viable viable viable viable

Windows 10

supported

supported

supported

supported

supported

SUSE LES 12 SP4 or newer

N/A

supported

supported

supported

N/A

Debian 7 or newer

N/A

supported

supported

supported

N/A

Red Hat / CentOS 7 or newer

N/A

supported

supported

supported

N/A

Terminal Services

viable

N/A

N/A

N/A

viable

Frameworks

 

Excel Add-in 1) 2)

In-Memory DB 3)

Jedox Web 2)

Integrator2) 6)

3rd Party Access

.NET 4.6.2

supported

N/A

N/A

N/A

N/A

Java 11

N/A

N/A

supported

supported

N/A

PHP 7.0

N/A

N/A

supported

N/A

N/A

Supported client spreadsheets

  • Microsoft Office 2021
  • Microsoft Excel 365 (Desktop)
  • Microsoft Excel 2019
  • Microsoft Excel 2016
  • Microsoft Excel 2013

Supported browsers and operating systems

  Windows 11 Windows 10 Mac OS Linux Android iOS

Google Chrome

 

Microsoft Edge

       

Mozilla Firefox*

     

Apple Safari

         

Different browsers have varying performance for JavaScript-based web applications. Several performance benchmarks (Kraken, Octane, Peacekeeper etc.) show these differences in detail, giving an indication of the browsers' capabilities in rendering web applications such as Jedox.

For optimal performance of Jedox Excel Add-in and Jedox Web, use the default zoom factor of 100% in display settings. Other zoom factors in Excel or browser settings may cause display errors.

*To speed up performance in Firefox, de-select the option for smooth scrolling in the advanced options.

Databases

 

Excel Add-in 1) 2)

In-Memory DB 3)

Jedox Web 2)

Integrator2) 6)

3rd Party Access

Oracle

N/A

N/A

N/A

see Systems Supported by Jedox Integrator

N/A

MS SQL Server

N/A

N/A

N/A

see Systems Supported by Jedox Integrator

N/A

MS Access

N/A

N/A

viable

see Systems Supported by Jedox Integrator

N/A

Jedox In-Memory DB

supported 8)

N/A

supported

see Systems Supported by Jedox Integrator

supported


Notes

1) The compatibility of Jedox Excel Add-in with other add-ins for MS Excel / Office cannot be guaranteed, and in specific cases, incompatibilities may occur.
2) Jedox Excel Add-in and Jedox Web support the default zoom factor of 100% in display settings. Other zoom factors in Excel or browser settings may cause display errors.
3) The support levels for Jedox In-Memory DB also apply for Jedox Supervision Server.
4) Import of Microsoft Excel XLSX files to Jedox Spreadsheet.
5) Jedox In-Memory DB API documentation.
6) The support levels for Jedox Integrator apply also for Jedox SAP Connector.
7) For Office 365 subscriptions, Jedox supports only the desktop applications listed above, on the Semi-Annual Channel. Support for updates in the Monthly Channel cannot be guaranteed but is viable. The Jedox Office Add-ins cannot be used in Office Online.
8) Supported are only Excel Add-in Release Versions which are max. 3 Release Versions older than the Jedox In-Memory DB Release Version.

Updated March 23, 2022