Platform Support Guide for Jedox Software

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Related links: Jedox Software Requirements, Jedox Hardware Requirements

Here you will find the support levels for various platforms for the following Jedox software:

  • Excel Add-in
  • In-Memory DB Server
  • Jedox Web
  • Integrator
  • 3rd Party Access

Support Terms

Supported:
Jedox has tested the current version with the platform, operating system, or browser. Support is able to help, and fixes will be provided.

Viable:
Jedox has not tested the current version with the platform, operating system, or browser. However, we believe that the platform is viable for the operation of our application. There are installations on this platform and they work correctly. Fixes may be provided if an update to a higher/newer version is not possible.

Unsupported:
The current version does not support the platform, operating system, or browser at all. The system will not run.

N/A:
Not available/not applicable.

Supported Platforms

Table 1: Jedox Excel Add-in, In-Memory DB Server, Jedox Web

 

Jedox Excel Add-in 1) 2)

In-Memory DB Server 3)

Jedox Web 2)

OS

 

 

 

Windows Server 2012

supported

supported

supported

Windows Server 2012 R2

viable

supported

supported

Windows Server 2016

viable

supported

supported

Windows 7 Service Pack 1

supported

supported

supported

Windows 8

supported

supported

supported

Windows 8.1

supported

supported

supported

Windows 10

supported

supported

supported

SUSE LES 11 SP1 or newer

N/A

supported

supported

Debian 7 or newer

N/A

supported

supported

Red Hat / CentOS 6 or newer

N/A

supported

supported

Terminal Services

viable

N/A

N/A

Frameworks

 

 

 

.NET 4.6.2

supported

N/A

N/A

Java 11

N/A

N/A

supported

PHP 7.0

N/A

N/A

supported

Client Spreadsheets

 

 

 

Microsoft Excel 2010

supported

N/A

viable 4)

Microsoft Excel 2013

supported

N/A

viable 4)

Microsoft Excel 2016

supported 8)

N/A

viable 4)

Microsoft Excel 365 (Desktop)

supported 8)

N/A

viable 4)

Client Browsers

 

 

 

Microsoft Internet Explorer 11+

N/A

supported 5)

supported 6)

Microsoft Edge

N/A

viable 5)

viable

Mozilla Firefox 50+

N/A

supported 5)

supported

Google Chrome 54+

N/A

supported 5)

supported

Apple Safari 9+

N/A

supported 5)

viable

Databases

 

 

 

Oracle

N/A

N/A

N/A

MS SQL Server

N/A

N/A

N/A

MS Access

N/A

N/A

viable

Jedox In-Memory DB

supported

N/A

supported

Table 2: Integrator, 3rd Party Access

 

Jedox Integrator 2) 7)

Jedox 3rd Party Access

OS

 

 

Windows Server 2012

supported

viable

Windows Server 2012 R2

supported

supported

Windows Server 2016

supported

supported

Windows 7 Service Pack 1

supported

supported

Windows 8

supported

supported

Windows 8.1

supported

supported

Windows 10

supported

supported

SUSE LES 11 SP1 or newer

supported

N/A

Debian 7 or newer

supported

N/A

Red Hat / CentOS 6 or newer

supported

N/A

Terminal Services

N/A

viable

Citrix XenApp Version 7+

N/A

viable

Frameworks

 

 

 .NET 4.6.2

N/A

N/A

Java 11

supported

N/A

PHP 7.0

N/A

N/A

Client Spreadsheets

 

 

Microsoft Excel 2010

unsupported

supported

Microsoft Excel 2013

unsupported

supported

Microsoft Excel 2016

unsupported

supported 8)

Microsoft Excel 365 (Desktop)

unsupported

supported 8)

Client Browsers

 

 

Microsoft Internet Explorer 11+

supported 6)

N/A

Microsoft Edge

viable

N/A

Mozilla Firefox 50+

supported

N/A

Google Chrome 54+

supported

N/A

Apple Safari 9+

viable

N/A

Databases

 

 

Oracle

see table  

N/A

MS SQL Server

see table

N/A

MS Access

see table

N/A

Jedox In-Memory DB

supported

supported

 
Virtualized Environments

Jedox is used productively by customers on most common virtualized host systems, and in terms of functionality, there are no VM-vendor-specific issues known. If high performance is of critical concern, it is generally recommended to use physical machines. For more information, see Guidelines for Virtualization in Jedox.

Jedox internally focuses testing on environments virtualized by VMWare ESXi. However, in support terms, all of the following virtualized environments are considered viable::

  • VMware virtualized environments
  • Hyper-V
  • Oracle VM VirtualBox

 

1) The compatibility of Jedox Excel Add-in with other Add-ins for MS Excel / Office cannot be guaranteed, and in specific cases, incompatibilities may occur.
2) Jedox Excel Add-in and Jedox Web / Jedox Integrator supports only the default zoom factor of 100 % in display settings. Other zoom factors in Excel or browser settings may cause display errors in some cases.
3) The support levels for Jedox In-Memory DB Server apply also for Jedox Supervision Server.
4) Import of Microsoft Excel XLSX files to Jedox Spreadsheet.
5) Jedox In-Memory DB Server API documentation.
6) Various browsers have varying performance for JavaScript-based web applications. Several performance benchmarks (Kraken, Octane, Peacekeeper etc.) show these differences in detail, giving an indication of the browser’s capabilities in rendering web applications such as Jedox. As a general rule, Internet Explorer 11 performs worse in such benchmarks compared to other major browsers like Google Chrome or Mozilla Firefox. Similar behavior is reflected within Jedox Web. While Jedox Web does support Internet Explorer 11, usage of Google Chrome or Mozilla Firefox typically achieves significantly better performance (the actual difference depending on the complexity of the specific application).
7) The support levels for Jedox Integrator apply also for Jedox SAP Connector.  
8) For Office 365 subscriptions, Jedox supports only the desktop applications listed above, on the Semi-Annual Channel. Support for updates in the Monthly Channel cannot be guaranteed, but is viable. The Jedox Office Add-ins cannot be used in “Office Online”.

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