Platform Support Guide for Jedox Software

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Jedox software consists of the following components:

  • Excel Add-in
  • In-Memory DB
  • Jedox Web
  • Integrator
  • 3rd Party Access

This guide defines the level of support that Jedox currently offers for running these components on various platforms. It is updated with each Jedox software release.  

Related links:

Support Terms

Supported:
Jedox has tested the current version with the platform, operating system, or browser.

Viable:
Jedox has not tested the current version with the platform, operating system, or browser. However, we believe that the platform is viable for the operation of our application. There are installations on this platform and they work correctly. Fixes may be provided if an update to a higher/newer version is not possible.

Unsupported:
The current version does not support the platform, operating system, or browser at all. The system will not run.

N/A:
Not available/not applicable.

Supported Platforms

Table 1: Jedox Excel Add-in, In-Memory DB, Jedox Web
OS

Jedox Excel Add-in 1) 2)

In-Memory DB 3)

Jedox Web 2)

Windows Server 2012

supported

supported

supported

Windows Server 2012 R2

viable

supported

supported

Windows Server 2016

viable

supported

supported

Windows Server 2019

supported

supported

supported

Windows 8

supported

supported

supported

Windows 8.1

supported

supported

supported

Windows 10

supported

supported

supported

SUSE LES 12 SP4 or newer

N/A

supported

supported

Debian 7 or newer

N/A

supported

supported

Red Hat / CentOS 7 or newer

N/A

supported

supported

Terminal Services

viable

N/A

N/A

Frameworks

     

.NET 4.6.2

supported

N/A

N/A

Java 11

N/A

N/A

supported

PHP 7.0

N/A

N/A

supported

Client Spreadsheets

     

Microsoft Excel 2010

supported

N/A

viable 4)

Microsoft Excel 2013

supported

N/A

viable 4)

Microsoft Excel 2016

supported  8)

N/A

viable 4)

Microsoft Excel 2019

supported  8)

N/A

viable 4)

Microsoft Excel 365 (Desktop)

supported  8)

N/A

viable 4)

Client Browsers

     

Microsoft Edge

N/A

viable 5)

viable

Mozilla Firefox 50+

N/A

supported 5)

supported 9)

Google Chrome 54+

N/A

supported 5)

supported

Apple Safari 9+

N/A

supported 5)

viable

Databases

     

Oracle

N/A

N/A

N/A

MS SQL Server

N/A

N/A

N/A

MS Access

N/A

N/A

viable

Jedox In-Memory DB

supported

N/A

supported

Table 2: Integrator, 3rd Party Access
OS

Jedox Integrator 2) 7)

Jedox 3rd Party Access

Windows Server 2012

supported

viable

Windows Server 2012 R2

supported

supported

Windows Server 2016

supported

supported

Windows Server 2019

supported

supported

Windows 8

supported

supported

Windows 8.1

supported

supported

Windows 10

supported

supported

SUSE LES 12 SP4 or newer

supported

N/A

Debian 7 or newer

supported

N/A

Red Hat / CentOS 7 or newer

supported

N/A

Terminal Services

N/A

viable

Frameworks

   

.NET 4.6.2

N/A

N/A

Java 11

supported

N/A

PHP 7.0

N/A

N/A

Client Spreadsheets

   

Microsoft Excel 2010

see corresponding article

supported

Microsoft Excel 2013

see corresponding article

supported

Microsoft Excel 2016

see corresponding article

supported 8)

Microsoft Excel 2019

see corresponding article

supported 8)

Microsoft Excel 365 (Desktop)

see corresponding article

supported 8)

Client Browsers 6)

   

Microsoft Edge

viable

N/A

Mozilla Firefox 50+

supported 9)

N/A

Google Chrome 54+

supported

N/A

Apple Safari 9+

viable

N/A

Databases

   

Oracle

see corresponding article

N/A

MS SQL Server

see corresponding article

N/A

MS Access

see corresponding article

N/A

Jedox In-Memory DB

see corresponding article

supported

 
Virtualized Environments

Jedox is used productively by customers on most common virtualized host systems, and in terms of functionality, there are no VM-vendor-specific issues known. If high performance is of critical concern, it is generally recommended to use physical machines. For more information, see Guidelines for Virtualization in Jedox.

Jedox internally focuses testing on environments virtualized by VMWare ESXi. However, in support terms, all of the following virtualized environments are considered viable:

  • VMware virtualized environments
  • Hyper-V
  • Oracle VM VirtualBox

1) The compatibility of Jedox Excel Add-in with other Add-ins for MS Excel / Office cannot be guaranteed, and in specific cases, incompatibilities may occur.
2) Jedox Excel Add-in and Jedox Web / Jedox Integrator support only the default zoom factor of 100% in display settings. Other zoom factors in Excel or browser settings may cause display errors.
3) The support levels for Jedox In-Memory DB also apply for Jedox Supervision Server.
4) Import of Microsoft Excel XLSX files to Jedox Spreadsheet.
5) Jedox In-Memory DB API documentation.
6) Various browsers have varying performance for JavaScript-based web applications. Several performance benchmarks (Kraken, Octane, Peacekeeper etc.) show these differences in detail, giving an indication of the browsers’ capabilities in rendering web applications such as Jedox.
7) The support levels for Jedox Integrator apply also for Jedox SAP Connector.
8) For Office 365 subscriptions, Jedox supports only the desktop applications listed above, on the Semi-Annual Channel. Support for updates in the Monthly Channel cannot be guaranteed but is viable. The Jedox Office Add-ins cannot be used in “Office Online”.
9) To speed up performance in Firefox, de-select the option for smooth scrolling in the advanced options.

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