Platform Support Guide for Jedox Software

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Related links: Jedox Software Requirements, Jedox Hardware Requirements

Here you will find the support levels for various platforms for the following Jedox Software:

Jedox Excel Add-in Jedox OLAP Server Supervision Server Jedox Web
Jedox Integrator Jedox SAP Connector Jedox 3rd Party Access  

 

Jedox Cloud

In Jedox Cloud we place all our Jedox Software modules (except for Jedox 3rd Party Access) at your disposal. Your requirements are only a computer or mobile device with fast Internet performance and a browser that supports Jedox Software.

 

Support Terms

Supported:
Jedox has tested the current version with the platform, operating system, or browser.

Support is able to help, and fixes will be provided.

Viable:
Jedox has not tested the current version with the platform, operating system, or browser. However, we believe that the platform is viable for the operation of our application. There are installations on this platform and they work correctly.

Fixes may be provided if an update to a higher/newer version is not possible.

Unsupported:
The current version is not supporting the platform, operating system, or browser at all. The system will not run. Please check the current roadmap of possible future support.

N/A:
Not available/Not applicable.

Table 1

OS

Jedox Excel Add-in 1) 2)

Jedox OLAP Server 3)

Jedox Web 2)

Windows Server 2012

supported 1) 2)

supported

supported

Windows Server 2012 R2

viable 1) 2)

supported

supported

Windows Server 2016

viable 1) 2)

supported

supported

Windows 7 Service Pack 1

supported 1) 2)

supported

supported

Windows 8

supported 1) 2)

supported

supported

Windows 8.1

supported 1) 2)

supported

supported

Windows 10

supported 1) 2)

supported

supported

SUSE LES 11 SP1 or newer

N/A

supported

supported

Debian 7 or newer

N/A

supported

supported

Red Hat / CentOS 6 or newer

N/A

supported

supported

Terminal Services

viable 1) 2)

N/A

N/A

VMWare

supported 1) 2)

supported

supported

Web/App Servers

 

 

 

Apache 2.4

N/A

N/A

supported

Tomcat 8.5

N/A

N/A

supported

Internet Information Server

N/A

N/A

unsupported

Frameworks

 

 

 

.NET 4.6.2

supported 1)

N/A

N/A

Java 8

N/A

N/A

supported

Java 9

N/A

N/A

unsupported

PHP 7.0

N/A

N/A

supported

Client Spreadsheets

 

 

 

Microsoft Excel 2010

supported 1) 2)

N/A

viable 4)

Microsoft Excel 2013

supported 1) 2)

N/A

viable 4)

Microsoft Excel 2016

supported 1) 2) 8)

N/A

viable 4)

Client Browsers

 

 

 

Microsoft Internet Explorer 11+

N/A

supported 5)

supported 2) 6)

Microsoft Edge

N/A

viable 5)

viable 2)

Mozilla Firefox 50+

N/A

supported 5)

supported 2)

Google Chrome 54+

N/A

supported 5)

supported 2)

Apple Safari 9+

N/A

supported 5)

viable 2)

Databases

 

 

 

Oracle

N/A

N/A

N/A

MS SQL Server

N/A

N/A

N/A

MS Access

N/A

N/A

viable

Jedox In-Memory DB

supported 1) 2)

N/A

supported 2)

Table 2

OS

Jedox Integrator 2) 7)

Jedox 3rd Party Access

Windows Server 2012

supported

viable

Windows Server 2012 R2

supported

supported

Windows Server 2016

supported

supported

Windows 7 Service Pack 1

supported

supported

Windows 8

supported

supported

Windows 8.1

supported

supported

Windows 10

supported

supported

SUSE LES 11 SP1 or newer

supported

N/A

Debian 7 or newer

supported

N/A

Red Hat / CentOS 6 or newer

supported

N/A

Terminal Services

N/A

viable

VMWare

supported

supported

Web- / App-Servers

 

 

Apache 2.4

N/A

N/A

Tomcat 8.5

supported

N/A

Internet Information Server

N/A

N/A

Frameworks

 

 

 .NET 4.6.2

N/A

N/A

Java 8

supported

N/A

Java 9

unsupported

N/A

PHP 7.0

N/A

N/A

Client Spreadsheets

 

 

Microsoft Excel 2010

unsupported

supported

Microsoft Excel 2013

unsupported

supported

Microsoft Excel 2016

unsupported

supported 8)

Client Browsers

 

 

Microsoft Internet Explorer 11+

supported 2) 6)

N/A

Microsoft Edge

viable 2)

N/A

Mozilla Firefox 50+

supported 2)

N/A

Google Chrome 54+

supported 2)

N/A

Apple Safari 9+

viable 2)

N/A

Databases

 

 

Oracle

see table  

N/A

MS SQL Server

see table

N/A

MS Access

see table

N/A

Jedox In-Memory DB

supported 2)

supported

1) The compatibility of Jedox Excel Add-in with other Add-ins for MS Excel / Office cannot be guaranteed, and in specific cases, incompatibilities may occur.
2) Jedox Excel Add-in and Jedox Web / Jedox Integrator supports only the default zoom factor of 100 % in display settings. Other zoom factors in Excel setting or browser setting may cause display errors in some cases.
3) The support levels for Jedox OLAP Server apply also for Jedox Supervision Server.
4) Import of Microsoft Excel XLSX files to Jedox Spreadsheet.
5) OLAP Server API documentation.
6) Various browsers have varying performance for JavaScript-based web applications. Several performance benchmarks (Kraken, Octane, Peacekeeper etc.) show these differences in detail, giving an indication of the browsers capabilities in rendering web applications such as Jedox. As a general rule, Internet Explorer 11 performs worse in such benchmarks compared to other major browser like Google Chrome or Mozilla Firefox. Similar behavior is reflected within Jedox Web. While Jedox Web does support Internet Explorer 11, usage of Google Chrome or Mozilla Firefox typically achieves significantly better performance (the actual difference depending on the complexity of the specific application).
7) The support levels for Jedox Integrator apply also for Jedox SAP Connector.  
8) For Office365 subsriptions, Jedox supports only the desktop applications listed above, on the Semi-Annual Channel. Support for updates in the Monthly Channel can not be guaranteed, but is viable. The Jedox Add-ins can not be used in “Office Online”.

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