Jedox Disaster Recovery is an additional paid service that helps ensure business continuity by keeping business apps and workloads running during outages caused by natural or technical events in the Azure Data Center. This service orchestrates replication without intercepting data from the application. With replication, data is stored in the storage with the resilience that it provides. If a failover occurs, new infrastructure is created based on the replicated data. The Disaster Recovery service replicates the infrastructure from a primary to a secondary location. After the primary location is running again, you can request to fallback to it.
Jedox customers with an active Disaster Recovery service can choose a primary data center location and a second one for replication and recovery.
Recovery procedures
In the event of a downtime caused by a disaster event, the following procedures will be performed by the support engineers in the virtual environment:
- Initiation of the failover procedure for the affected cloud instance(s)
- Mapping the production domain name system (DNS) to the failover machine at the recovery location
Note that additional services such as VPN on the failover cloud instance must be reconfigured in collaboration with the support engineers.
Recovery timeframe
The timeframe for disaster recovery is shown in the following image (applies only for customers with an active Disaster Recovery service).
Notes
- The RPO (Recovery Point Objective) is 24 hours. Customer data is currently backed up daily and synchronized in the failover data center.
- The RTO (Recovery Time Objective) is 1 hour.
- The configuration data is replicated every 24 hours.
- It is recommended that customers run a disaster recovery test every 6 months. This test allows examination of each step in the disaster recovery plan as outlined in the customer’s BCDR (Business Continuity Disaster Recovery) planning process.
- The Disaster Recovery service does not replace normal incidents, service disruptions, and outages. In these cases, the General Terms and Conditions (GTC) and the Service Level Agreements (SLA) apply.
To learn more about the Jedox Disaster Recovery service, contact your sales manager or Jedox Security and Compliance at trust@jedox.com.
Updated February 7, 2025