Jedox routinely releases software patches to keep Jedox Cloud environments up to date. Patches are deployed in a phased manner across all environments to maintain system stability.
Patch deployment
All Jedox instances receive patches within six business days after their release date.
No deployments occur between Friday night and Sunday night (midnight CE(S)T / UTC).
Development and test instances are patched before production environments to minimize potential disruption to business operations.
Schedule: Every Monday, Tuesday, Wednesday, and Thursday between 13:00 and 14:00 UTC.
Production environments are updated five business days after patches have been made available to non-production instances. Weekends are excluded when calculating this period.
Schedule: Every Monday, Tuesday, Wednesday, and Thursday between 12:00 and 13:00 UTC.
Integrating patches
There are two options for integrating patches into a Jedox environment:
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Automatic application: Patches are automatically applied during the next scheduled backup.
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Manual restart: To apply patches before the next scheduled backup, manually restart the Jedox services through the Cloud Console; this fully integrates the available updates into the environment.
Emergency patches and rollbacks
When an urgent fix is required, Jedox may apply an emergency patch outside the standard deployment schedule. Depending on the issue, the patch may be applied to all Jedox Cloud environments or only to the affected customer instances.
If a patch causes unexpected issues, Jedox may roll it back following an internal review and approval process. The rollback and any relevant impact will be communicated to all affected customers.
Updated October 6, 2026