Jedox Production Cloud FAQ

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Related links: Jedox Production Cloud Hardware

Infrastructure questions

Which cloud infrastructure provider does Jedox Production Cloud use?
Which hardware options does Jedox Production Cloud use?
My business requires additional hardware and special setup. Is this possible with Jedox Production Cloud?
What is the available network bandwidth for Jedox Production Cloud, and in which region should I run my setup?
Can I use my own certificates to encrypt communication between the consumer and Jedox Production Cloud?
Can I setup SFTP connection to transfer files to and from Jedox Production Cloud?
What are your plans for adding data centers in various geographies to support regional performance needs?
Which Jedox product components are included in Jedox Cloud?
Is my data stored securely in Jedox Cloud?
Does Jedox support a “German Cloud” offering?
How do I manage backup?

Connectivity Options

Can Jedox Cloud be configured so that end users can only access the service through VPN?
Can I setup a secure connection between Jedox Production Cloud and my on-premise SAP System?
Will AD SSO work in Jedox Production Cloud?
Can the data live in the cloud, on-premise, or both?
How does Jedox Cloud connect to customer data?
How do end users access my Jedox-Cloud-based applications?
Can I use Jedox Mobile App to securely connect my Jedox Cloud environment?

Onboarding

Once I sign up for Jedox Cloud, how long will it take before I have access to my system?
What information do I have to provide for initial setup?
How do I migrate my existing application from my on-prem Jedox system to Jedox Production Cloud?
Can I have multiple environments (such as development, testing, and production) within a single secure Jedox Cloud service?
What does the URL to access the system look like? Will it be a separate custom URL for each customer implementation?
Is there a common URL that I can access to see and administer all of my Jedox Cloud services?
How will Jedox help you with running your solutions and applications in the cloud?
How will you get your licenses and your users provisioned?
How do I provision my users?
How will you be made accountable for services you should manage?
I hear you offer additional payed help with onboarding, what is included in this service?

Jedox Upgrade Principles – how we distribute the newest feature and security updates

Which Jedox platform version runs in Jedox Production Cloud?
Is it possible to run a platform version other than the current one?
I heard there is new platform version. How do I update my Jedox Production Cloud environment?
What is your scheduled maintenance frequency? How will you notify us of changes and how much lead-time is provided?
How do you handle the release of enhancements, upgrades and ongoing maintenance?

Which cloud infrastructure provider does Jedox Production Cloud use?

Jedox Production Cloud is IaaS independent. It uses an abstraction layer that enables it to run atop any cloud infrastructure provider. At the time of update of this document (July 2017), we are actively using Microsoft Azure. Top

Which hardware options does Jedox Production Cloud use?

Jedox Production Cloud comes in different predefined packages. See this article for more information. Top

My business requires additional hardware and special setup. Is this possible with Jedox Production Cloud?

We have carefully picked the best combination of hardware to suit most of our business users’ needs. We are happy to assist you in choosing the right one for you. Custom setups are also available upon request. Top

What is the available network bandwidth for Jedox Production Cloud, and in which region should I run my setup?

All infrastructure providers have multiples of 10 Gbit/s available at their data centers. This bandwidth is shared with other customers (including Jedox). Each instance also has a physical limitation of a maximum 1 Gbit/s (depending on type). More important than bandwidth itself is the network latency. As a rule of thumb, you should always pick a data center with the least latency to where you will be consuming the service. Top

Can I use my own certificates to encrypt communication between the consumer and Jedox Production Cloud?

Jedox Production Cloud already comes with preconfigured strong certificates. Custom certificates are also available upon request. Top

Can I setup SFTP connection to transfer files to and from Jedox Production Cloud?

As of December 2016, standard setup includes SFTP access. Custom setup, including the setting up of SFTP access from specific IPs and for specific users, is available upon request. Top

Can I setup a secure connection between Jedox Production Cloud and my on-premise SAP System?

Standard setup does not include this scenario. However, it is possible to securely connect an external Jedox system running in the Jedox Production Cloud with an on-premise SAP system. See the article Connecting Jedox Cloud Environment to on-premise SAP system. This setup is available upon request. Top

Can the data live in the cloud, on-premise, or both?

Yes, yes, and yes. Your data can reside either in the cloud, on-premise, or on both locations. Top

How does Jedox Cloud connect to customer data?

Jedox Cloud can connect to customer data at any location, provided that access is granted to its powerful Integrator (ETL) component, i.e. direct access to a cloud service (such as salesforce.com), or that an on-premise system (e.g. SAP ERP system) exists. Usually this is achieved by establishing secure VPN tunnel between Jedox Cloud and an on-premise system.

You can also manually upload data stored in files, such as Excel or CSV files, into Jedox Cloud. Accessing data on an external system may require additional adjustments. Please contact your sales representative if you need more information. Top

What are your plans for adding data centers in various geographies to support regional performance needs?

We continuously improve our service and extend into new regions provided by our cloud infrastructure providers. Currently Jedox Production cloud is available in: Europe (Germany Central), Europe (Amsterdam), UK (South), UK (West), North Europe (Ireland), East US (Virginia), Central US (Iowa), South Central US (Texas), West US (California), Asia (Hong Kong), Asia (Singapore), Japan East (Tokyo), Japan West (Osaka), Brazil (Sao Paulo State), Australia (New South Wales) and Australia (Victoria). Please contact your sales representative if you need more information. Top

How do end users access my Jedox-Cloud-based applications?

Users will access Jedox Cloud over the public internet via an advanced encrypted TLS 1.2-based HTTPS connection. Alternatively, you can use Jedox Excel Add-in to connect from your Windows PC, or Jedox Mobile App to connect from your mobile iOS/Android device. Top

The base connection to Jedox Cloud supports single-factor authentication. Please contact your sales representative if you need more information. Top

Can I use Jedox Mobile App to securely connect my Jedox Cloud environment?

Yes, you can use Jedox Mobile App for iOS/Android to connect securely via advanced TLS 1.2/HTTPS connection to your Jedox Cloud environment. Top

Which Jedox product components are included in Jedox Cloud?
  • Jedox OLAP (with optional GPU Accelerator support) with Supervision
  • Jedox Integrator
  • Jedox Web

You can use Jedox Excel Add-in and Jedox Mobile App to connect to the Jedox system running in the Cloud. Please contact your sales representative if you need more information. Top

Can Jedox Cloud be configured so that end users can only access the service through VPN?

Yes. The Jedox Cloud team can work with an organization’s IT team to set up special access. Please contact your sales representative if you need more information. Top

Once I sign up for Jedox Cloud, how long will it take before I have access to my system?

Setting up the initial basic environment after all the needed information is collected should not take longer than 1 hour. Depending on the setup type, additional time may need to be calculated. Top

What information do I have to provide for initial setup?

To setup the initial environment, some information is requested when signing up for the service. This information may include contact details of the person(s) in charge of the service on the customer side; organization; region in which service should be available; type/size of the Jedox Cloud service; maintenance window; and so on. Top

Can I have multiple environments (such as development, testing, and production) within a single secure Jedox Cloud service?

Yes, you can have as many running environments as you like within a single, secure Jedox Cloud service. Top

What does the URL to access the system look like? Will it be a separate custom URL for each customer implementation?

Every environment within a single Jedox Cloud service has its own unique URL derived from the organization name and specific environment name, e.g. test-bikersbest.cloud.jedox.com. Custom mappings are also supported upon request. Please contact your sales representative if you need more information. Top

Is there a common URL that I can access to see and administer all of my Jedox Cloud services?

Yes, each customer receives their own access to the Jedox Cloud Console. See Jedox Production Cloud for more details. Top

Is my data stored securely in Jedox Cloud?

Yes, all data volumes are encrypted using state-of-the-art AES-256 encryption. Each customer has their own key. Top

Does Jedox support a “German Cloud” offering?

Yes, Jedox is one of the first users of  Microsoft Azure’s German Cloud offering. Top

How do I manage backup?

Per default, storing data in cold storage will not be done by Jedox. However, as of December 2016, each new setup based on the latest generation of the Jedox Cloud platform includes an additional 100GB of secure, geo redundant storage (warm) space. Once a day, at user specified time, snapshot of the data will be stored on that storage automatically. You can than use cloud console to download this data manually or automatically by utilising SFTP access. Furthermore user can use this storage to create additional snapshots manually. Top

Which Jedox platform version runs in Jedox Production Cloud?

By default, when you subscribe for Jedox Production Cloud, you get to run the current Jedox platform version available at the time of your order including latest security patches. Jedox will keep infrastructure up to date for you. When updates are available, provided there is no impact on the running system they will be applied transparently for user. Where interventions are needed which have impact on the running systems our team will reach out to you to schedule maintenance slot which fits best needs of your business. Top

Is it possible to run a platform version other than the current one?

Theoretically, any supported Jedox platform version can be run in the Jedox Production Cloud. Please contact your sales representative if you need more information. Top

I heard there is new platform version. How do I update my Jedox Production Cloud environment?

As soon as updates are made available, our team will start rolling them out globally to all of our customers. Provided you haven’t been contacted by our personal already regarding the update, you Just can create support ticket. Our support team will reach out to schedule an update. You define the time, and we do the update for you! Top

Will AD SSO work in Jedox Production Cloud?

Yes, provided there is connectivity to AD DC, AD SSO will work the same way as on-premise. We can help you set it up (subject to consulting fee). Top

How will Jedox help you with running your solutions and applications in the cloud?

Our team of seasoned support engineers is committed to the success of our customers by providing world-class support 24/7/365 when things just don’t go as planned. We will be able to assist you with support queries related to infrastructure, platform and model. Please contact your sales representative if you need more information. Top

How will you get your licenses and your users provisioned?

Your subscription to Jedox Production Cloud has platform license included in the offering, i.e. you will find it in place when you start using the offering and you don’t have to worry about it for the time of your subscription. Top

How do I provision my users?

Your subscription to Jedox Production Cloud includes full admin access to Jedox platform. You will be in charge of identity and access management, i.e. you will be able to fully manage users, groups and roles on your own. See Jedox security overview https://knowledgebase.jedox.com/knowledgebase/jedox-security-overview/ for more. Top

How will you be made accountable for services you should manage?

Jedox Production Cloud utilizes shared responsibility model. Aside from infrastructure we also take care of the underlying platform. Optionally we can take care of your application and identity and access management. Please contact your sales representative if you need more information. Top

I hear you offer additional payed help with onboarding, what is included in this service?

We can simplify customer’s onboarding into Jedox Cloud by helping him connect to his Data that residing in other places. Some activities in this extent are:

    • Setting up VPN to 3rd party systems
    • Configuring data sources(ERP, CRM,…)
    • Migrating data from on-premises installation to Cloud
    • Setting up SSO
    • Create users for the customer.

Top

How do I migrate my existing application from my on-prem Jedox system to Jedox Production Cloud?

Migrating existing applications is simple. Same workflow as for migrating applications on-premises apply. To begin with, it is important to understand which components make for Jedox application. These are mostly (but not limited to): databases, reports and Integrator projects. Each of these can be easily transferred from one Jedox system to another regardless if on-prem or in Jedox Production Cloud. Databases can be transported via Database Scripts. Reports via Bundle Files. These and Integrator projects can be exported and imported via Web interface. Same approach can be used to migrate data “from dev to test to prod”.
In addition to this, with SFTP access, you are able to access also other user data residing on the filesystem (e.g. SVS scripts, images, etc.) and to copy it back and forth. We can support in every step in this process. Please see our onboarding service for more details.Top

What is your scheduled maintenance frequency? How will you notify us of changes and how much lead-time is provided?

Cloud Maintenance(Release + System Maintenance) will be done on your Cloud Machines on a daily basis at a time chosen by you before on-boarding – 1 hour Cloud Maintenance Window.
In most cases, Cloud Maintenance will have limited or no negative impact on the availability and functionality of the Services. If Jedox expects planned Cloud Maintenance to negatively affect the availability or functionality of the Services, Jedox will use commercially reasonable efforts to provide at least seven days advance notice of the Cloud Maintenance. In addition, Jedox may perform emergency unscheduled Cloud Maintenance at any time. If Jedox expects such Emergency Cloud Maintenance to negatively affect the availability or functionality of the Ser-vices, Jedox will use commercially reasonable efforts to provide advance notice of such Cloud Maintenance. Cloud Maintenance notices noted above will be provided via the Apps Status Dashboard, Admin Console and/or Support Portal. Top

How do you handle the release of enhancements, upgrades and ongoing maintenance?

System Maintenance (done daily in the Cloud Maintenance Window) – system is updated with the last infrastructure + system patches based on the assessment done by Cloud Operations team.
Release Maintenance – in the first 4 weeks after a Jedox Release you will be contacted by a Jedox Cloud Engineer to schedule an update to the latest version of the software. This will be done in a scheduled time based on your feedback and with prior assessment to the application through a Change Advisory Board(Jedox internal). Top

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